Support
One address, read by a person. There is no ticket portal and no bot in front of it.
Getting help
Email hello@getbasin.co
Setup questions, something behaving unexpectedly, a space you cannot reach, or an account you want removed — all the same address.
What to include
Most of the back-and-forth on a connector problem is working out which side it happened on. These four lines usually skip it:
- Which assistant you connected from — Claude, ChatGPT, Cursor, or another client.
- The email address you signed in with.
- What you asked the assistant to do, and what it did instead.
- The name of the space or file, if it involves one.
Before you write
Two things account for most reports. A new conversation does not know the connector exists unless you tell it to check — the setup pages carry the line to give it. And a connector added in one client is not added in the others; each is connected separately.
Security
To report a vulnerability, write to the same address and say so in the subject line. What is and is not in scope is set out under Security in the policies, alongside how sign-in, access and deletion work.